Free Standard Shipping on all orders above £30 *
Delivery & Returns Policy

Delivery Policy -

Once your parcel has been handed over to our hauliers, please be aware any issues or delays experienced with your order are their responsibility and we cannot refund charges on their behalf.

Please always remember this when ordering and ensure you don’t leave things to the very last minute! And remember, the world is short-staffed, so always be kind  ❤️

Delivery Options –

UK standard delivery (including Highland & Islands, NI, Isle of Man, Channel Islands, BFPO & Eire) – £3.95 – Timing 2-3 working days (Royal Mail)

UK express delivery  (including Highland & Islands, NI, Isle of Man, Channel Islands, BFPO & Eire) – £4.95 – Timing 1-2 working days (Royal Mail)

Free UK standard delivery to mainland UK on orders over £30 (Royal Mail)

All deliveries are tracked, including standard delivery. Once your order has been dispatched, you’ll receive a confirmation email containing the tracking number for your parcel.

All product prices are quoted inclusive of VAT. VAT receipts for UK deliveries can be requested from our customer service team.

For express delivery, orders will be despatched the same day when placed before 14:00. We cannot guarantee orders will be despatched the same day if ordered after this time. 

Where our standard delivery service has been selected, we aim to dispatch your goods from our warehouse within 1 working day of you placing your order (excluding weekends & UK public holidays). We will send you an email confirming when we have dispatched your order. Delivery will normally take 2-3 working days from the moment you place your order.


Returns Policy -

We LOVE all our products & we're sure you will, too! We get it though, things happen.

We are happy to accept returns within 14 days of receiving your item under the following circumstances: 

  • The item has been purchased via the Pukka Pads website (
  • The item is returned in its original condition, unused and in its original unopened packaging
  • The item is safely packed to avoid damages in transit and is clearly labelled with your order number

Returns address:

*order number*

Website Returns

Pukka Pads 2000 Ltd

Unit 42 Castlefields Industrial Estate

Crossflats, Bingley

West Yorkshire

BD16 2AG


Please note, if you return an item and the above conditions are not met, we will be unable to offer you a full refund. 

We do not offer free returns on our items. We suggest choosing a tracked service and to get a receipt for proof of postage. If your item is faulty, damaged or you have received the incorrect item please contact our customer service team at [email protected] 

We will always refund the original payment amount for all items meeting the refund criteria, however, shipping costs will not be refunded