FAQ’s

 

Where is my order?

Please refer to your shipping email confirmation. You will receive a confirmation email and then once we have prepared and shipped your order you will receive an email contain your tracking information.

 

Can I cancel my order once it has been placed?

Once your order has been placed, there is no way to cancel or stop it as this immediately goes to our warehouse to be picked, packed and fulfilled.

We also cannot amend any addresses or make changes to an order once it is placed.

If, after placing an order, you’ve changed your mind, please return it within 30 days to get a full refund (excluding delivery)

 

I’m missing an item from my order

We are sorry to hear that you are missing an item from your order. Please contact [email protected] so we can investigate.

 

Can I add items to an existing order?

Unfortunately, not, we aim to get your orders out as quick as possible so we cannot allow you to alter your order.

 

Click & Collect

We are currently not offering click & collect. We are operating as delivery only.

 

How do I get in touch?

If you couldn’t find what you are looking for in the FAQ’s then please send your query to [email protected]

Our team is available for 09:00-5:00 Monday – Friday. Please allow 3-5 business days for a response.